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We present these resources from the IRS to assist you.
Please note that they never:
Computer Symptoms
What to do
Change the account's password right away.
This may help lock out the hacker. However, the hacker may have changed your password & locked you out. If this happens, use the account's "Forgot my Password" function to reset it.
Notify your contacts that your account was hacked & that they may receive spam messages that look like they came from you. Tell them not to open any messages or click on any links contained in them.
Run a full system scan of your computer using your antivirus software.
Get help. Contact your bank and local police. Contact your IT Dept. if your work account was compromised...
Stay calm. Don't make hasty decisions.
Take a photo of the ransomware message for evidence.
Quarantine your device Disconnect it from WiFi and unplug any ethernet cables.
Check your antivirus software to see if it has decryption tools to remove the ransomware.
If your files are backed up in the cloud or external hard drive, wipe your hard drive and reinstall your operating system.
Report the attack to your local police department, the FBI, CISA and the U.S. Secret Service.
Change all of your passwords once you have control of your device again.
Preventing viruses and hacking in the first place is easier than dealing with consequences after the fact. Practice good cyber hygiene behaviors to lower your risks.
Check out our tips for staying secure online at home or at work with regular software updates, watching out for phishing, an introduction to password managers, & information on multi-factor authentication below.
Don't skip or delay your software updates. They fix general software problems and provide new security patches where criminals might get in.
You should only get the update from the company that created it.
Automate your updates. It's easy and you get a reminder so that you can easily start your update process.
Password Managers help you to mange the ever-increasing number of passwords that you have accumulated for your online accounts. Don't take the easy way out and use the same password for multiple accounts. If your password is stolen in a breach, all of your accounts are at risk. Finally, they help you manage access to all your accounts more easily.
Multi-factor authentication, or MFA, is a security measure that requires anyone logging into an account to navigate a two-step process to prove their identity.
It makes it twice as hard for criminals to access an online account.
Always turn it on when available because it’s easy to do and greatly increases your security.